FACTORY STRENGTH:
PACKAGE&SHIPMENT
FAQ:
1. Are you manufacturer or trading company?
We are the OEM manufacturer, head Office is in HongKong China.
2. What products do you make?
We are engaged in manufacturing engine cylinder liner, piston, piston ring, cylinder liner kits, cylinder head gasket, engine gasket kits and Other core engine parts.
3. What scenario can your product be applied?
Our products are widely used in power fields such as construction machinery, generator set, commercial vehicle, passenger car. agricultural machinery, ship, etc.
4. Which countries and regions are your market extend all over?
Our markets includes North America, Western Europe and the Middle East, Southeast Asia, Africa South America and all over the world,for example:USA,Germany and Australia,UAE and Brazil and so on..
5. What is the standard of package?
We have Japanese TP Brand package, also have wooden case/carton/standard shipping package,Or custom-made packaging.
6. What is the delivery time?
Generally, we will arrange the goods within 24 hours after your payment; If some items are no stock, it will take 30-45 days to produce after received deposit.
7. What kind of payment terms do you have?
L/C, D/A, D/P, T/T, X-Transfer is also acceptable.
8.How can I get a quotation?
A complete quotation based on the details as follows in your inquiry:
a.Excavator brand name;
b.Excavator model number;
c. Engine model;
d.Part number;
e. Pictures;
f.Quantity;
g.Other requirements, such as Packing, Shipping and so on.
9.How do you pack the goods?
The products will be carefully handled by three steps:
a: Wrapped with packing paper or plastic bag;
b: Japanese TP brand box or customized box;
c: Put in an appropriate carton box or wooden boxes and be fixed firmly.
10.How can I know the status of my order?
We will keep you udpate the process of the preparation, to ensure all issues are resolved prior to the delivery.products pictures can be provided if required. We shall send out the goods immediately after confirmation and you will get the tracking information right away
11.How to guarantee your service?
· Strict inspection during production
· Strictly check the products before shipment to ensure our packaging in good condition
· Track and receive feedback from customer regularly
12.What will you do about quality complaint?
·We will respond to customer within 24 hours.
·Our QC will retest the same item in the warehouse, if confirmed it is quality problem, we will make corresponding compensation.
13.What is the warranty time of the products?
The warranty time is 18 months based on the item details; We don't provide warranty time for original and used products.
